Next -> Finish -> Close and Restart Outlook. This may help improve the performance of Outlook on slow Internet connections. Go to File -> Account Settings -> Account Settings -> Email Tab -> Select Change -> Ensure that Use Cached Exchange Mode is selected. This can happen to older windows, as the tension of the sash support is reduced by the opening and the closing on the window after a long period of time. Outlook and the Exchange Server synchronize the local and server data periodically. When a sash support is not functioning properly, your window will not stay openwhen opened, it’ll just fall back to the closed position. Outlook accesses this cached copy for most operations speeding response times. While Online Mode maintains a direct connection to an Exchange server, Cached Exchange Mode creates a local copy of the mailbox data stored on the Exchange server in an offline data file (.ost file).
When you click on Rules And Alerts the Dialog box flashes momentarily and disappears. The problem likely is because somehow the setting for Cached Exchange Mode may have been involuntarily removed. Some background… What is Cached Exchange Mode? There are two ways to connect Outlook to an Exchange account: Online Mode and Cached Exchange Mode. Had the same issue, but it turned out that I had accidentally disable cached exchange mode. I wrote this up for our MIS Support Document.
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